SMA 200/210 24X7 SUPPORT FOR UP TO 25 USERS (3 YR)
FROM £717.96 Excl VAT £598.30SKU: 01-SSC-2238
SonicWall’s warranty and support agreements provide technical assistance during standard coverage hours, typically 8×5 or 24×7. A SonicWall technical specialist will work with you to remotely diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding usage, implementation and configuration on a limited basis. SonicWall’s warranty and support offerings do not include installation. If you need installation, SonicWall will refer you to a certified value-added reseller or offer you one of our consulting services.
Warranty and support agreements provide for replacement of failing hardware returned to SonicWall’s factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.
SonicWall 24×7 Support
Customers with mission-critical network requirements cannot afford downtime. Available in 1, 2 and 3 Year agreements, SonicWall 24×7 Support is an around-the-clock support service that includes:
Telephone/Web-based Support – for basic configuration assistance 24×7
Software/Firmware Updates – for all software and firmware updates and upgrades
Hardware Replacement – Advance Exchange for replacement of defective hardware
Support Tools – access to SonicWall’s electronic support tools
SonicWall Secure Mobile Access (SMA) is a unified secure access gateway that enables organisation to provide anytime, anywhere and any device access to any application. SMA’s granular access control policy engine, context-aware device authorisation, application-level VPN and advanced authentication with single sign-on enable organisations to move to the cloud with ease, and embrace BYOD and mobility in a hybrid IT environment.