24X7 SUPPORT FOR TZ300 SERIES 5YR
FROM £637.80 Excl VAT £531.50SKU: 01-SSC-0624
This series offers an all-in-one solution that protects networks from advanced attacks. Unlike consumer grade products, these unified threat management (UTM) firewalls combine high-speed intrusion prevention, anti-malware and content/URL filtering plus broad secure mobile access support for laptops, smartphones and tablets along with optional integrated 802.11ac wireless.
SonicWall Global Support Services keep your security infrastructure current and help you to react swiftly to any problem that may occur. Support Services include crucial updates and upgrades, the finest technical support, access to extensive electronic tools and timely hardware replacement.
SonicWall 24×7 Support
SonicWall 24×7 Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. SonicWall Support is available during normal business hours 8×5 or year-round 24×7, depending on your needs.
Available in one-, two- and three-year agreements, SonicWall Support services include:
Email/web/telephone support. For technical assistance
Software/firmware updates. For all software and firmware updates and upgrades
Hardware replacement. Advanced exchange for replacement of defective hardware
Support tools. Access to SonicWall’s electronic support tools
SonicWall 24×7 Support provides technical assistance 24/365, while Standard Support provides technical assistance during local business hours, 8:00 am 5:00 pm Monday through Friday, excluding holidays.
8:00 am – 5:00 pm local time is defined as follows:
In North America: 8:00 am – 5:00 pm local time in the region where the product is registered
In Latin America: 8:00 am – 5:00 pm local time in the country where the product is registered
In Europe, Middle East and Africa: 9:00 am – 6:00 pm GMT +1 in the country where the product is registered
In Asia Pacific: 8:00 am – 5:00 pm local time in the country where the product is registered
In Japan: 5:00 pm – 2:00 am UTC/GMT