SonicWALL 24x7 Support
Dell SonicWALL 24x7 Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. SonicWALL Support is available during normal business hours 8x5 or year-round 24x7, depending on your needs.
Available in one-, two- and three-year agreements, Dell SonicWALL Support services include:
- Email/web/telephone support. For technical assistance
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. Access to Dell SonicWALL's electronic support tools
SonicWALL 24x7 Support provides technical assistance 24/365, while Standard Support provides technical assistance during local business hours, 8:00 am 5:00 pm Monday through Friday, excluding holidays.